FAQ
The Questions People Actually Ask.
Money, dates, damage and the things we are not allowed to put on a truck. If yours is not here, call and ask — we would rather answer it now than on moving day.
Cost
What it costs
How do you work out the price?
Local moves are billed hourly with a crew size agreed up front. Tell us what you're moving and we'll quote it.
The two things that move the number most are how much there is and how hard it is to reach — stairs, lifts, gates and driveway access change a job more than mileage does within the valley.
Is a long-distance move priced the same way?
No. Long-distance is quoted per job, as one figure covering the crew, the load, the drive and the unload. An hourly rate makes no sense when most of the clock is a truck on the interstate, so we do not use one.
Are there hidden fees?
No. Blankets, shrink wrap, floor runners, basic disassembly and reassembly are part of the job rather than line items added afterwards. Things that genuinely are extra — packing materials, a piano, a safe, storage — are quoted as extras up front so you can see them.
Do you need a deposit?
For most local moves we hold the date without one. Long-distance and commercial jobs commit a truck and crew for days rather than hours, so those are arranged individually. Whatever applies to your job is stated in the written estimate before you agree to anything.
Is the estimate binding?
An estimate is an estimate, and the honest answer is that it holds if what we were told is what we find. A three-bedroom that turns out to have a full garage and a loft nobody mentioned takes longer. That is why we ask about access and outbuildings rather than just bedroom count.
Booking
Dates and scheduling
How far ahead should I book?
Two to four weeks for a local move, four to six for long-distance or commercial. In Southern Utah the busiest windows are month-ends, the first weekend of the month, and the Cedar City student turnover in August. Those fill first every year.
Can you do a last-minute or same-day move?
Sometimes, for local jobs, depending on what is already on the board. Call rather than emailing — we can usually tell you in a minute. For long-distance the answer is realistically no, and we will say so rather than take the booking and disappoint you.
What if my closing date moves?
Tell us as soon as you know. Property dates slip constantly and we would far rather reschedule than send a crew to a house you cannot get into. If it leaves a gap with nowhere to put your things, we can hold them — see storage in transit.
Do you work weekends and evenings?
Monday to Saturday, with flexible scheduling including evenings and weekends. Most of our commercial work happens out of hours by design so the business can keep trading.
What happens if it rains, or the road to Brian Head is closed?
We work in weather — that is what floor runners and shrink wrap are for. Genuine access problems, mostly snow at elevation, get planned around with a fallback date rather than promised through.
On the day
How the move runs
Do I need to be there?
Someone should be, at both ends, to answer questions and confirm where things go. It does not have to be you — plenty of long-distance customers have a relative or an agent meet us. Tell us in advance who it will be.
Will you take apart and rebuild furniture?
Beds, tables and standard flat-pack, yes, as part of the job. Anything requiring a specialist — a wall-mounted TV bracket, a hard-plumbed appliance, a gas connection — needs the right trade, and we will tell you which before the day.
Do I need to empty drawers?
Clothing in a dresser can usually stay put; we wrap it with the drawers in. Empty anything with liquid, anything breakable, and any drawer heavy enough to make the piece unsafe to lift.
Should I tip the crew?
Never expected and always appreciated. It is not built into the price and nobody will ask.
Cover and limits
Damage, insurance and what we cannot move
Are you licensed and insured?
Yes, and our crews are background-checked. We do not print licence or DOT numbers on the site because a number published slightly wrong is worse than none — we send the current ones with your written estimate, and you are welcome to ask before booking.
What happens if something gets damaged?
Tell us straight away, ideally before the crew leaves. We would rather deal with it there and then than by email a fortnight later. The cover that applies to your job is set out in your written estimate — read that section, and ask if any of it is unclear.
What will you not put on the truck?
Anything hazardous: petrol, propane, paint, solvents, oil, chemicals, aerosols, ammunition and similar. Those are a fire risk in a loaded truck and cannot travel. We also ask you to carry cash, jewellery, passports, medication and irreplaceable documents personally.
Can you move plants and pets?
Pets travel with you, always. Houseplants we can take on a local move but cannot be responsible for — a closed truck in a Southern Utah summer is not survivable for most of them, and on a long-distance move they will not make it.
Do you have a perfect record?
No, and we will not claim one. There is a public review about a job where our scheduling and communication let someone down. Alongside it sit more than 266 five-star reviews at a 4.9 average. Both are real and you should read both.
Still not answered?
The six service pages each carry their own questions — residential, long-distance, commercial, packing, specialty items and junk removal.
If it is not on any of them, call. Nothing about a move gets cheaper by being discovered late.
Ask us the awkward one.
Tight date, heavy item, a closing that might slip. Those are the conversations worth having early.