FAQ
Questions We Actually Get Asked
Including the ones with awkward answers. Where we cannot give you a number without seeing the job, this says so rather than making one up.
Booking and cost
Getting a quote
How much does a move cost?
Local moves are billed hourly with a crew size agreed up front. Tell us what you're moving and we'll quote it.
We do not publish an hourly figure on this page, because the crew size, the access at both ends and how much packing you want change it enough that a website number would mislead you. Tell us the job and you will get a real one.
Are estimates free?
Yes, and there is no obligation attached. For a bigger or more complicated house we would rather do a walkthrough — in person or on video — than quote blind and revise on the day.
How far in advance should I book?
As soon as you have a date. Month-ends, the end of the school year and summer Saturdays fill first. We will not promise a slot the dispatcher has not confirmed, so an early ask gets a more honest answer.
What makes the price go up?
Volume, distance, and access — stairs, lifts, how far the truck can park from the door. Then packing, and any specialty items. None of those are surprises if we look at the job first.
Do you charge more for weekends?
Ask when you enquire and we will tell you plainly for your date rather than hiding a surcharge in the small print.
Winter moving
Moving between November and March
Should I avoid moving in winter?
No. Plenty of Northern Utah moves happen in winter and they go fine — leases end and closings land regardless of the weather. It is a different job that wants planning rather than a bad idea. Winter dates are also considerably easier to book than a Saturday in July.
What actually changes in winter?
Four things: salt and grit tracked across your flooring, condensation on furniture and electronics coming from a cold truck into a warm house, traction on the driveway, and daylight ending before five. All four are manageable when planned for and all four are a problem discovered on the day. See winter moving.
What if it snows on my moving day?
Light snow does not stop a move; we grit the route, put runners down and get on with it. A serious storm is different — if the roads or the canyon are genuinely unsafe we will tell you early and reschedule rather than put your belongings and our crew on them. Nobody enjoys that call, but the alternative is worse.
My driveway is steep. Is that a problem?
It can be, and it is worth raising in advance. A loaded truck cannot climb sheet ice, and on the benches or in Draper, Bountiful, Park City and Heber some drives are genuinely impassable in the wrong conditions. If yours is one, we plan a shuttle from the street with a smaller vehicle rather than finding out with your household on board.
How do you protect the floors?
Runners down the full path before the first item is carried, plus a clean-off point at the door. Salt stains set into carpet, and dozens of crew trips across a wet drive is where most winter damage actually comes from — not from anything being dropped.
Long-distance and the corridor
Moving to Southern Utah or out of state
Will my things be transferred to another truck?
Not on a corridor move. Most long-distance moves change hands: a local crew loads you, the shipment goes to a line-haul carrier, and a third crew unloads at the far end. Because we run crews at both ends of I-15, the same truck and the same people do the whole thing.
Will my things share a truck with other households?
No. Your household is not consolidated with anyone else’s shipment, which is also why we can give you a delivery date rather than a window of days.
Do you cover St. George and Cedar City?
Yes — that is where the company started in 2012. This site covers the Northern Utah end; for a local move within Southern Utah see our Southern Utah site. A move between the two is a corridor move and we handle it end to end.
How is a long-distance move priced?
Per job rather than by the hour, because the drive is the biggest variable and an hourly rate over that distance would be meaningless. We will not quote a corridor rate sight unseen.
What if the new place is not ready?
Storage in transit. Your household goes into our warehouse and is delivered when you are ready, which is cheaper and far less miserable than a hotel and a second move.
Do you move out of state?
Yes — Nevada, Idaho, Arizona, Wyoming and further. Ask about your destination when you get in touch.
Where we work
Service area
Which cities do you cover?
Seventy-two across Northern Utah, worked outward from Riverton. Salt Lake County is home turf; Utah County, Davis, Tooele, Summit and Wasatch are regular work. The full list is here, grouped by how far each is from us.
Do you serve Ogden, Logan, Brigham City or Tremonton?
Honest answer: those are a genuine drive from our Riverton base rather than a local run, and we would rather say so than imply a crew round the corner. We do travel for the right job. Ask about your date and you will get a straight yes or no on availability instead of a maybe.
Do you have an office I can visit?
We work out of Riverton, and the practical way to deal with us is by phone or through the estimate form — that is how quotes, surveys and bookings happen. If you want someone to look at the job, we come to you.
Why is your phone number a 435 area code?
Because it is the same company that has been moving Southern Utah families since 2012, and that is the number that reaches us. Not a call centre, and not an out-of-state operation.
On the day
How a move runs
Do I need to empty my drawers?
Clothing in a dresser can usually stay. Anything heavy, breakable or liquid comes out, and drawers come out of glass or antique pieces. We will tell you which is which.
Will you disassemble and reassemble furniture?
Yes — beds, tables and anything else that has to come apart, put back together at the other end. Beds reassembled before we leave, so night one is not spent building a bedframe.
Is there anything you cannot move?
Anything flammable or explosive, propane tanks and hazardous chemicals. Ammunition, paint and garden chemicals have their own rules. Plants and perishables are usually better in your own car. Ask before the day rather than on it.
Are you licensed and insured?
Yes, and the crews are background-checked. If a building needs a certificate of insurance naming the owner, tell us which building and we will get it to management ahead of the date.
Can I book just loading or just unloading?
Yes. Labour-only is normal work and is often the most sensible way to use us if you already have a truck or a container.
Will you take the boxes away afterwards?
Yes if you would like — either the same day as part of unpacking, or as a separate visit once you have emptied them.
Question not answered here?
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