Top Rated Moving Company
Cedar City, Utah

Damage on a move is uncommon and not rare. Since nobody plans for it, people routinely weaken their own position in the first day without realising, and then find the process harder than it needed to be.

Here is how it actually works.

Just-In-Time Moving works throughout Cedar City and Iron County.

Before the move: the part that decides everything

Photograph valuable items with their condition and serial numbers before they are packed. Photograph anything already damaged or loose at the joints, which protects both sides.

Know which valuation level applies to your goods. The basic level is settled by weight rather than value, so a television is compensated by what it weighs. Full value protection costs extra and corresponds to actual value. Ask which your estimate assumes.

Keep the estimate, the bill of lading and any inventory together and accessible, not in a box on the truck.

On the day: raise it immediately

The single most important step. If something is damaged, say so while the crew is still there.

Note it on the paperwork before you sign for delivery. Signing a clean delivery receipt and raising a problem a week later is a considerably weaker position, and it is the commonest self-inflicted mistake.

Photograph the damage where it stands, before anything is moved or tidied.

On a long-distance move, check items against the inventory as they come in rather than afterwards.

Making the claim

In writing, promptly. Claim windows are limited and they are shorter than people assume, so do it in days rather than weeks.

Include what was damaged, when you noticed, the photographs, and what you are asking for. Keep a copy of everything you send.

Expect the company to want to inspect the item, and expect repair to be offered before replacement, which is normal for most furniture.

If you cannot resolve it

Escalate in writing to whoever runs the company rather than the crew or the office.

For an interstate move, the federal regulator's complaint process exists and the company's registration record is public. For work within Utah, the state's consumer protection avenues apply.

Your own homeowners or renters insurer may also be relevant depending on the circumstances, and is worth a call.

What we do

We would rather hear about a problem on the day than a fortnight later, and we will say so plainly if something is our responsibility.

Call (435) 862-3080 or email office@movingjustintime.com.